Last updated: 1 August 2026
These terms govern your use of Wadana Go and any booking you make through it. By making a booking you accept them.
Who you are contracting with
Wadana Go is operated by Wadana Go. Contact: hello@wadanago.com, +966 56 400 3269.
- Registered name: Wadana Go
What we provide, and what we only help you find
This distinction determines who is responsible when something goes wrong, so we state it plainly.
- Private transport is ours. Airport transfers, intercity journeys, hourly hire and Ziyarat trips are arranged by us with drivers we have checked. Your contract for those is with us.
- Flights and hotels are not. Flight and hotel search on this site is provided by third-party partners. When you book through them your contract is with that airline, hotel or booking provider, on their terms — not with us. We may earn a commission; see our affiliate disclosure.
- Guides and articles are information, not advice. We research and date what we publish, and we correct it when it changes, but visa rules, prices and timetables move. Confirm anything critical with the official source we link to before you rely on it.
Prices, and how an estimate becomes a fare
- Prices are in Saudi riyals (SAR). Other currencies shown on the site are a conversion for your convenience at a rate we refresh regularly; the amount charged is the SAR amount.
- Transport fares are per vehicle, not per person, and are shown as an indicative rate for your route and vehicle class.
- Where a route has no fixed rate, we show no number and quote you by hand. You are never charged a fare you have not seen and approved.
- Some routes are quoted plus parking, which is passed on at cost.
- A booking is a request until we confirm it. We confirm availability and the final fare, and only then is your booking accepted and a vehicle and driver assigned.
- Promotional codes are validated when you confirm. A code that is unrecognised, inactive or expired simply does not apply, and your receipt shows whether it did.
Payment
- You may confirm over WhatsApp, pay the driver in cash, or pay online where card payment is enabled.
- Online payments are handled by Moyasar. Card details are entered on their systems and never reach ours — we store only a payment reference and whether the payment succeeded.
- If a payment fails, no booking is confirmed and no charge stands. You can retry, or switch to WhatsApp or cash.
Cancellation and changes
- You may cancel free of charge up to 24 hours before your pickup time. Where you have paid online, we refund in full to the original payment method.
- Inside 24 hours, we will always try to accommodate a change — tell us as early as you can. A cancellation at very short notice, or a no-show at the pickup point, may be charged where the vehicle and driver have already been committed.
- We track your flight. If your flight is delayed, your pickup moves with it at no extra cost, provided you gave us the flight number when booking.
- If we cancel — a vehicle becomes unavailable, or conditions make a journey unsafe — we will offer you an alternative or refund you in full.
Your responsibilities
- Give accurate details. Passenger numbers, luggage and flight numbers determine which vehicle we send; a wrong count can mean it will not fit you.
- Hold the visas, permits and documents your journey requires. We cannot check these for you and are not responsible if you are refused entry to a city or site.
- Be at the pickup point at the agreed time. Drivers wait as long as is reasonable, and longer for a tracked flight.
- Treat drivers and vehicles with respect. We may end a journey where a passenger’s behaviour is unsafe or unlawful.
Accounts
You are responsible for keeping your password confidential and for activity under your account. Tell us immediately if you believe it has been used without your permission. We may suspend an account used for fraud or abuse.
Our liability
We are responsible for providing the transport you have booked with reasonable skill and care, and for the acts of the drivers we assign to it. We are not responsible for services we do not provide — flights, hotels and other third-party bookings — nor for delays outside our reasonable control, including traffic, road closures, weather, checkpoint and crowd-control measures around the Haramain, and flight disruption.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our liability for any booking is limited to the amount you paid for it.
Complaints
Email hello@wadanago.com with your booking reference and we will respond within five working days. We would always rather resolve a problem directly than have you take it elsewhere.
Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes are subject to the jurisdiction of its courts. Your statutory rights as a consumer are not affected.
Changes to these terms
We may update these terms; the date at the top shows when they last changed. The terms that apply to your booking are the ones published when you made it.