Nusuk App: Complete Guide (Account, Visa, Permits, Bookings)

Nusuk is the official platform of Saudi Arabia's Ministry of Hajj and Umrah — the single app through which pilgrims book permits and services. If you are planning Umrah, you will use it, so it pays to set it up early and know how it works. This guide explains what Nusuk does, how to create an account, how to book your Umrah and Rawdah permits, what its visa services are for, and how to solve the problems people most often hit. App features and permit rules change; treat this as current at July 2026 and follow the in-app prompts, which are the final word.

What is Nusuk?

Nusuk (which brought together the earlier Eatmarna and Tawakkalna pilgrimage services) is the government platform and app that lets pilgrims book Umrah permits, reserve the Rawdah, arrange visas and packages, and access official guidance for the holy sites. It is the official channel — anyone charging you for a “Nusuk permit” that the app issues free is overcharging. Set it up before you travel so your slots and permits are ready when you arrive.

The five things Nusuk does

• Umrah permits — time-slotted permission to perform Umrah, enforced at busy periods.
• Rawdah appointments — the free permit to pray in the Rawdah in Madinah.
• Visa & packages — the route for pilgrims who need a dedicated Umrah visa (Nusuk Masar), bundled with hotel and transport.
• Ziyārat & services — bookings and information for the historic sites and facilities.
• Guidance — rulings, maps, prayer information and official announcements.

Creating an account

1. Download Nusuk from the App Store or Google Play (or use nusuk.sa in a browser).
2. Register with your email and passport details and set a password.
3. Verify with the one-time code (OTP) sent to your email or phone.
4. Complete your profile carefully — accurate passport data matters, because it ties to your visa and permits, and a mismatch causes problems later.

Do this on a stable connection before you fly, and add family members to your account so you can book their permits together.

The Umrah permit: do you still need one?

Permit requirements are kept current in the app and tighten at peak times — notably Ramadan, when an Umrah permit is enforced to manage crowds and you may perform Umrah only once during the month. Outside peak periods the rules can be lighter, but the safe habit is to check Nusuk before you go and book a slot if one is offered. The app shows exactly what your trip needs on your dates, so let it be your guide rather than relying on what was true last year.

Booking the Rawdah

The Rawdah permit is free and booked in Nusuk, with separate slots for men and women that open a few days ahead and are taken within minutes. Log in at the moment new slots release, stay flexible on the date and time, and check again after cancellations, since released permits reappear. The full step-by-step is in how to book a Rawdah appointment.

Visa services inside Nusuk

For pilgrims who need a dedicated Umrah visa (nationalities not covered by the tourist eVisa), Nusuk is the route — it issues the visa with a mandatory hotel and transport package. If you are eVisa-eligible you apply on the eVisa portal instead and simply use Nusuk for your permits. Which applies to you is explained in Umrah visa vs eVisa.

Troubleshooting

• OTP not arriving: check your spam folder, confirm the number or email is correct, wait a minute and retry; a weak signal is the usual cause.
• Payment failing: use a card enabled for international and online payments, or try a different card — some foreign cards are declined.
• Login loop or crashes: update the app to the latest version, clear its cache, and make sure your passport details match exactly.
• No permit slots: check at slot-release time and stay flexible; released slots reappear after cancellations.
• Wrong details saved: correct them in your profile before booking, since permits inherit your profile data.

Nusuk vs Tawakkalna — what each is for

They are different tools and it helps to keep them straight. Nusuk is for pilgrimage — Umrah permits, the Rawdah, ziyārat and Umrah services. Tawakkalna is the general government-services and digital-ID app for residents and visitors. For Umrah planning, Nusuk is the one you need; keep both if you are a resident of Saudi Arabia. Once your permits are sorted, plan the rest of your trip yourself.

Details current at July 2026 — the Nusuk app and official announcements are the final authority on permits and services.

Official sources

Nusuk is run by the Saudi Ministry of Hajj and Umrah. These are the authoritative platforms — our figures were verified July 2026, but prices, times and rules can change, so confirm the current details directly before you travel:

• Nusuk — the official platform and app for permits, packages and services.
• Ministry of Hajj and Umrah — the government authority overseeing Nusuk.